Frequently Asked Questions
Everything you need to know about shopping with Whitestone Gallery.
What is the standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy for fashion items?
We accept returns on all unworn items with original tags attached within 30 days of purchase. Please note that sale items are eligible for store credit only.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
Whitestone Gallery is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and supply chains that adhere to fair labor standards.
Can I track my order once it has been placed?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.